Privacy & Legal

Who we are

PAM Africa Ltd (“PAM Africa”, “we”, “us”, “our”) provides an Energy Enabler Ecosystem with tools and services.

What this policy covers

This policy applies when you use our websites, apps, portals, forms, or contact us.

Personal data we collect

• Identity & contact: name, email, phone, organization, role.
• Account & usage: login details, permissions, in-app events, pages viewed, session times, device/IP, browser/OS.
• Operational/project: files you upload, site notes, O&M logs, energy device/meter data, carbon-impact records (where enabled by your organization).
• Financial: invoices and payment/payout metadata handled through PCI-compliant processors.
• Communications: emails, support tickets, call/meeting notes.

How we collect it

• You provide it (forms, emails, uploads).
• It’s collected automatically (cookies/telemetry).
• Your organization or partners share it based on lawful instructions.

Why we process it

• Contract necessity: create/manage accounts; deploy tools and services
• Consent: non-essential cookies, certain marketing, and optional profiling features.
• Legitimate interests: product safety, quality, analytics, fraud/threat detection - balanced against your rights.
• Legal obligation: tax/finance, AML/KYC (if applicable), regulator requests.
• Vital/public interest: where applicable in emergencies or under law.

What we do with it

• Provide features and personalize workspaces; operate and secure the Services.
• Analyze performance and improve reliability; run pilots and betas.
• Process payments/payouts; manage billing and refunds.
• Resolve issues; communicate changes, updates, and service notices.
• To provide and maintain our Service, including monitoring usage.
• To manage your Account as a registered user, enabling functionalities available to you.
• For the performance of a contract related to products, items, or services purchased or any other contract with us through the Service.
• To contact you by email, telephone, SMS, or push notifications regarding updates or informative communications, including security updates.
• To provide you with news, special offers, and information about goods, services, and events similar to those you use or enquire about (unless you opt out).
• To manage your requests and support tickets.
• For business transfers (e.g., merger, divestiture, restructuring, reorganization, dissolution, sale or transfer of assets).
• For other purposes such as data analysis, usage trends, campaign effectiveness, and improving services, products, marketing, and your experience.

We may share your personal information in the following situations:

• With Service Providers: to monitor/analyze use of our Service, and to contact you.
• For business transfers: during negotiations or completion of a merger, sale, financing, or acquisition.
• With Affiliates: parent/holding companies, subsidiaries, joint ventures, or companies under common control (subject to this policy).
• With business partners: to offer certain products, services, or promotions.
• With your consent: for any other purpose you approve.

Cookies & similar tech

We use: strictly necessary (auth/session), functional, analytics, and (optional) advertising cookies. Manage preferences in our banner and your browser.

Sharing your information

• Processors
• Project partners
• Corporate events, as allowed by law.
• Regulators/law enforcement where legally required.

International transfers

We prefer storage/processing in Nigeria when feasible. If we transfer data abroad, we use NDPR-recognized mechanisms (e.g., appropriate safeguards, contractual clauses, or explicit consent) plus technical/organizational protections.

Retention

We keep data only as long as needed for stated purposes and legal obligations. We will retain and use Personal Data as necessary to comply with legal obligations, resolve disputes, and enforce agreements and policies. Usage Data is generally retained for a shorter period unless needed to strengthen security, improve functionality, or where longer retention is legally required.

Your Privacy rights

• Access, rectification, erasure, objection/restriction, portability, withdrawal of consent.
• Objection to profiling/automated decisions with human review for significant effects.

How: email support@pamafrica.com

Children

Our services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and are aware your child has provided Personal Data, please contact us. If we become aware we have collected Personal Data from a child under 13 without verified parental consent, we will remove it. Where consent is legally required, we may request parental consent before collection and use.

Third-party links

We may direct you to third-party websites from our site. Linked sites have their own privacy notices, policies, and cookie use. Please review their practices. PAM Africa is not responsible for the content, use, or privacy practices of linked sites.

Changes

We reserve the right to amend this Privacy notice at any time and will post any revisions on this page.

Cookie Policy

What are cookies?

Small files saved on your device that help our website/app work, remember settings, and understand usage. When you access the Service via a mobile device, we may collect device details (e.g., device type, unique ID, IP address, OS, browser), unique identifiers, and other diagnostic data, as well as information your browser sends when you visit.

Tracking Technologies and Cookies

We use cookies and similar technologies (beacons, tags, scripts) to track activity and store certain information, helping us improve and analyze our Service.

• Cookies/Browser Cookies: you can refuse or be notified when a cookie is set (some features may not work without cookies).
• Flash Cookies: used for preferences/activity storage (managed differently from browser cookies). See Adobe guidance for disabling local shared objects.
• Web Beacons: small electronic files used for stats (e.g., counting page views or email opens).

Types we use

• Strictly necessary
• Functional
• Analytics
• Advertising

Specific cookie purposes

• Necessary / Essential (Session) — Administered by us: core functionality and authentication; fraud prevention.
• Cookies Policy / Notice Acceptance (Persistent) — Administered by us: remember your cookie choice.
• Functionality (Persistent) — Administered by us: remember preferences (e.g., login or language).

Your choices

Use our cookie banner to Accept All, Reject Non-Essential, or Manage Preferences. You can also change browser settings to block or delete cookies; note some features may not work as expected.

Updates

We review cookies regularly and update this page and the banner.

Contact

Questions about this policy? Email support@pamafrica.com.